Turn of 3CX contact creation when CRM integration enabled

[alexfrenchchg]

We have turned on 3CX/Zendesk integration and now for (almost) every outgoing or incoming call 3CX looks for a matching contact in Zendesk and then either creates a new contact in the 3CX address book, populating it with hundreds of "NEW 3CX Contact" records or grabs the contact details from Zendesk. We don't want either, as we would like to use our 3CX address book for internal contacts only and not clutter it with all our Zendesk contacts.

How do we turn off automatically adding contacts to the 3CX address book?

 

[Evolute IT]

We have turned on 3CX/Zendesk integration and now for (almost) every outgoing or incoming call 3CX looks for a matching contact in Zendesk and then either creates a new contact in the 3CX address book, populating it with hundreds of "NEW 3CX Contact" records or grabs the contact details from Zendesk. We don't want either, as we would like to use our 3CX address book for internal contacts only and not clutter it with all our Zendesk contacts.

How do we turn off automatically adding contacts to the 3CX address book?

Disable the checkbox in Settings -> CRM Integration. You deselect "Contact Creation". You can also set to query only if the number isn't in a contact already.

 

[edossantos]

As stated by Frederick, you can disable the contact creation, so when you call or receive a call from an unknown number, no contact is created in Zendesk or 3CX.

However, please note that contact synchronization can't be disabled. So, for existing contacts, when they call you, or you call them, Zendesk contacts will be added to 3CX Contacts. This is a mandatory feature of the integration and can't be turned off.