Twilio outbound calls don't work

[koshaughnessy]

I have set up a Trunk using Twilio. I can call into the system, but not able to call out.
I think it is an issue relating to 3CX ignoring my outbound rules.

I have tried all sorts of outbound rules, including the default one that is created when you add the trunk.




This is what the error looks like
Severity Warning
Event ID 30052
Date 11/21/2025 3:09 PM
Details: There was no user or outbound rule found for the number redacted that Ext.35310 dialed.

Thanks in advance for any and all help!

 

[KyriacosS_3CX]

Is the extension a member of the listed department and was the dialed number starting with a number fro 2 to 9?

 

[koshaughnessy]

Our extensions are in the 3000 range and and all part of that department. I have found no way to remove the outbound rule from the department as every time I create a new outbound rule it automatically associates with the department.

I was trying to dial a phone number starting with 2 I don’t believe that this would be the issue.

I have also tried simply doing starting with 9 and stripping the first digit to see if that worked too but I also had no luck

 

[KyriacosS_3CX]

My apologies, on the SMB Free system the Department will indeed always be there.

Please check with Twillio and make sure your account is not set as a trial and outbound calls are enabled.