Twilio SIP

[gminer]

Hello.
I am new to Twilio and 3cx.
I am using the free hosted 3cx.
I have setup the trunk and rules. I have done it automatically in 3CX and also Manually in Twilio.
I can only successfully make a call from 3cx to the Twilio test numbers.
Any other call says it is "forbidden by administrator".
I have tried every example I could find on YouTube or 3cx sites.
I have recreated the trunk many, many times. Nothing ever changes.
What am I doing wrong?
Thanks in advance for your help.

 

[paulodagraca]

Hello gminer,

Not being able to dial out, could be a number of things.
Please check the most common:

Admin -> Users -> Options -> "Disable External Calls"
Admin -> Advanced -> "Allowed Country Codes"
Admin -> Outbound Rules -> (check for correct rule using Twillo and correct digits)

Paulo

 

[gminer]

Hello gminer,

Not being able to dial out, could be a number of things.
Please check the most common:

Admin -> Users -> Options -> "Disable External Calls"
Admin -> Advanced -> "Allowed Country Codes"
Admin -> Outbound Rules -> (check for correct rule using Twillo and correct digits)

Paulo

All of these things seem correct and no changes were needed. Still not working.

 

[paulodagraca]

Hello @gminer ,

Than please contact Twillo and request to have a working service.
You also did write that the test calls did work, so it must be at Tillow that account is not enabled yet to dial-out as 3CX does hit the Twillow platform.

If something would be wrong at 3CX side, than Twillow would be able to tell you what is wrong, and exactly why your calls fail.
So either they can help you at Twillo, or give you information as to what could be wrong, and post that here.

Paulo