Twilio

[DoruM]

Hello!

I am trying to setup a 3CX StartUP PRO hosted version with a TWILIO SIP Trunk and have followed the steps provided by 3CX here: https://www.3cx.com/docs/sip-trunk/twilio/
As a result, Inbound calls are working ok, but i can't get Outbound calls to work and i don't see any Outbound parameters that might need setting.

In this 3CX version i don't have access (as far as i could see) to application logs so i can't see any errors that are probably occurring.

When i setup the Trunk in Voice&chat settings i had only 3 fields to fill:
1. Main trunk number
2. Authentication ID (SIP User ID)
3. Authentication password

Are there more configuration steps other than the ones provided by 3CX in the link above?

Thanks!

 

[YiannisH_3CX]

Hello @DoruM

I am not sure how you were able to add Twilio on StartUP since it should not be available as an option there.
Do you see the template for Twilio available on StartUP?

 

[DoruM]

Hello @DoruM

I am not sure how you were able to add Twilio on StartUP since it should not be available as an option there.
Do you see the template for Twilio available on StartUP?

no it wasn't there. i chose the only provider i had for MX: Wavix template. The document said it should be available:

 

[bitn2]

Thats your problem, its not supported at the moment. No template.

 

[DoruM]

Thats your problem, its not supported at the moment. No template.

So the 3cs documentation is wrong? https://www.3cx.com/docs/sip-trunk/twilio/
It clearly states you can configure 3cx StartUP with Twilio.
Which template should be used then?

 

[bitn2]

 

[YiannisH_3CX]

So the 3cs documentation is wrong? https://www.3cx.com/docs/sip-trunk/twilio/
It clearly states you can configure 3cx StartUP with Twilio.
Which template should be used then?

The guide has general instructions for all products. All guides include that.
Twilio is not supported for StartUP but you can use any of our Preferred or Supported providers as listed in our website.
https://www.3cx.com/partners/sip-trunks/

 

[DoruM]

The guide has general instructions for all products. All guides include that.
Twilio is not supported for StartUP but you can use any of our Preferred or Supported providers as listed in our website.
https://www.3cx.com/partners/sip-trunks/

ok. Thank you!