Two extensions with the same voicemail box?

[ASC Admin]

One of our teams has two different workstations in our building.

Under our old system, they were registered as different extension numbers, but shared a mailbox. The voicemail button was configured so that both phones could access the shared mailbox by simply pressing the 'voicemail' button (without having to specify an extension. This would allow the two members of that department to quickly page/call one another if they needed to.

It seems that under 3CX I have two options.

1) Configure two separate extensions, route all missed calls to one voicemail box, and train the employees to access the other extensions voicemail when they need to check it from the other phone.

2) Provision both phones under the same extension, by which they could simply press the 'voicemail' button for the single mailbox from both handsets, but would lose the ability to page/call one another from the separate rooms.

Is there something I'm missing? Could I have my cake and eat it too in this scenario?

 

[YiannisH_3CX]

Hello @ASC Admin

You could route all calls to one voicemail box and have the PBX email both members using a mailing list. The second extension an also have access to the mail box by dialling the voicemail number and press "#".
The system will then ask for an extension number and PIN. This way both users can have access to the same voicemail box.

 

[leejor]

Or modify the templates to add the common mailbox extension, to an additional key on both sets. Some sets will allow the VM indicator to be activated by a secondary line as well as the "main" extension. Of course, you now have a non-standard template.

 

[WolfgangOne]

Or modify the templates to add the common mailbox extension, to an additional key on both sets. Some sets will allow the VM indicator to be activated by a secondary line as well as the "main" extension. Of course, you now have a non-standard template.

I did this pretty much as soon as we originally installed. It works well enough, though I miss Asterisk's "hints", which would have saved effort. I have had weird issues with DND lately, where individual phones keep trying to change the DND status of the VM extensions, but it doesn't seem to be too great a problem.