U7 Adds Contact Center with Facebook, SMS & Live Chat

why would U7 not have installed as automatic update already, automatic updates set to install daily? Also, selected download and only thing that seems to have happened is that it logged me out of management console. Any Ideas?

Just installed debian patch on amazon lightsail server, no change.
 
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the new live chat is missing some things compared to the old one.
1- if you don't have wordpress the code generate does not give you an option for "calls only"
2 - There does not seem to be a way to have different options for different web pages
3 - there is no longer a way to give customers the option to ring unless an agent takes control of the call.
 
Also, selected download and only thing that seems to have happened is that it logged me out of management console.
That's normal behavior if you're upgrading manually...it would be a bit more user friendly if it said "upgrading, I logged you out" or something similar, but the intent is you don't use it while it's upgrading, until you receive the email. Did your email indicate success or failure?
 
That's normal behavior if you're upgrading manually...it would be a bit more user friendly if it said "upgrading, I logged you out" or something similar, but the intent is you don't use it while it's upgrading, until you receive the email. Did your email indicate success or failure?
I haven't received an email. It's been about 2 hrs which seems excessive.
 
Does Settings/Email have valid settings on its tabs? I haven't installed update 7 but I would expect it to take only a minute or two.
 
Does Settings/Email have valid settings on its tabs? I haven't installed update 7 but I would expect it to take only a minute or two.
Thanks, email settings were out of date. Then log file provided info necessary to fix. Thanks.
 
Hi,

Whilst I appreciate the changes to Web Meeting Invites (especially the reply-to) I've noticed a few issues.

Firstly, if you select the 3CX (direct e-mail) option the Meeting Organiser is unable to import the attached .ics file into Outlook or Outlook Web Access as they are considered the meeting organiser so there is no way to import the appointment to their own calendar.

Secondly when using 3CX Phone and selecting one of the Web Calendar options, the message body which is passed in the Web Calendar contains both the HREF value and the anchor text for any hyperlinks, and the line spacing is inconsistent with how the 3CX Web Client processes the same template.

Is it possible to ensure that when calling Web Calendar from either 3CX Phone or 3CX Web Client that they each process the templates in the same way so that the message body is passed to the Web Calendar is the same whether using 3CX Phone and 3CX Web Client?

As I've already adjusted my templates so they display correctly when using the 3CX (direct e-mail) option or and the Web Calendar when called from the 3CX Web Client I would prefer if 3CX Phone for Windows was changed to match the 3CX Web Client, but it doesn't really matter provided they are consistent.

Les
 
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The recommended way is to have your email client send the meeting invite. This will make it as your email client expects invites....
 
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Hi, Is there any troubleshooter for this update or a way to manually initiate / search ? - my system is telling me that is on latest update: 16.0.1078, also I tried to find actual build number for mentioned U7 update, but without success.
Maintenance licence is active.
Thanks.
 
Hi, Is there any troubleshooter for this update or a way to manually initiate / search ? - my system is telling me that is on latest update: 16.0.1078, also I tried to find actual build number for mentioned U7 update, but without success.
Maintenance licence is active.
Thanks.
16.0.1078 is Update 7 so you are on the latest update. You can cross-reference your build number with the update version by looking at our change log
https://www.3cx.com/blog/change-log/phone-system-change-log/
 
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I am afraid you have to select from the available SMS providers. We are not going to support a whole bunch of providers for no reason. However, some providers will be added to get better coverage for some major markets such as Germany. If you have a specific one please use the ideas forum. It will need to get significant votes.

hi nick, rob here, the founder of Textable. Not sure if you know about us at all, but we’re 3CX fans (use it for phones and recommend it to all our friends!) and we’ve been building out a bunch of tooling, applications, etc around sms and mms. In fact, we’ve already got a bunch of 3CX partners using us. Anyway, we now have support for 15-20+ providers (and are actively building out more every month). We have both the send and receive capabilities to act as a single gateway for your customers to enable all of these other providers for sms (and mms) support in 3CX. If at minimum, we have clients asking how we can integrate for their existing instances so I’d love to talk more. Please reach out if you’re interested in discussing further.
 
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@Taurix - thanks for your nice message. Textable seems interesting ! Although there appears to be some overlap? Do you have an easy REST API similar to twilio/telnyx/flowroute?
 
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In the article on the 3cx website at: https://www.3cx.com/docs/manual/sms-text/
It specifies that if you have one of the 3 supported SMS providers to enable SMS go to management console and then "Messaging". However, after update I don't see a "Messaging" option. Please advise. I did update to linux version 16.08.1078 using Pro edition.

Thanks!

Hi,

Please try to log in as the global administrator (not just an extension with admin rights).

Empty your browser cache or load from a private window to confirm, this is what you should be seeing

1608710635688.png
 
@Taurix - thanks for your nice message. Textable seems interesting ! Although there appears to be some overlap? Do you have an easy REST API similar to twilio/telnyx/flowroute?

Yes, I do believe there’s some overlap, but I can tell you that we never intend to step into the pbx space. we're focused strictly on messaging and making the experience better (and hopefully a little more standardized), no matter what carrier or PBX you use. Yes, we have a standard API that's as easy as:

Authorization Header
Authorization: Bearer accountUid:accessToken

Method
POST

URL
https://fake-api-url.textable.app/api/send

Body:
{
"to":"+15555555555"
"from":+14444444444
"message": "Hello, world!",
"media": [
"https://picsum.photos/200/300"
]
}

We can relay inbound (and outbound, so you can keep in sync with our apps) message events in a simple format (this will change in the future to be a little different / more robust). We can also make a 3CX specific hook that is in whatever exact format you want, so that you don't have to do any work on your end.

{
MessageID: 'abc123xyz', // the unique message ID
ConversationID: "xyz321cba", //the unique contact ID from our system
ToNumber: "+15555555555", //the number the message was sent to
FromNumber: "+13333333333", //the number the message was sent from
MessageBody: "Hello, world!", //the message body
MessageDirection: "in", //the message direction (either "in" or "out")
TextableUserID: "lmnopqrstuv", //the user id of the account that sent or received the message,
ContactEmail: "[email protected]", //the e-mail address of the contact (if available)
CarrierMeta: response we got back from sending outbound messages via carrier api's if you need them for whatever reason.
}

I'm sure there is overlap, but at the end of the day, I believe our solutions are focused on similar, but different customers. They're very complimentary to each other and we're a very open company as far as integrating with others. We're way more flexible than most companies you may partner or work with now, as making things work. Our end goal is to provide the best customer experience that we can.
 
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What is the plan to add more SMS/MSS carriers? We are getting lots of requests from our resellers that want to start texting, we are forced to tell them we are waiting for 3CX to integrate our API. The worst part of this is we are getting asked to troubleshoot issues with the other vendors, which we have no relations with.

*Preferred 3CX carrier
*Supports Hosted SMS - no porting needed if you want to keep your voice where it is at
 
@Taurix
@kevin

We are looking into publishing a generic API which would allow providers to adapt to our API and allow customers to use SMS of other providers by providing a few parameters...
 
SMS Request: Would it be possible to create a new SMS/CHAT with more than 1 external number and/or add local extensions for agents?
 
SMS Request: Would it be possible to create a new SMS/CHAT with more than 1 external number and/or add local extensions for agents?
On the top of this one, it would be great if agents could select the number they want to text from instead of being limited to one number.
 

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