UI changes that might require training when upgrading from version 15.5 to 16

[Sunnyboy]

Good morning everyone,
I was wondering if there were any UI changes that would require retraining for end users when upgrading from version 15.5 to 16? Specifically the Call Queue Agents and the receptionist switchboard.

Thanks in advance,

Chuck

 

[cobaltit]

No one knows your users like you. Thankfully 3CX has free trials you can install to compare the UI so you can decide if any training is needed.