unable to access 3cx using domain or IP from external network

[himanshu_aggarwal]

Hello, i am new to 3cx and need some guidance. I have installed 3cx on premise and done port forwarding in router properly, 3cx firewall passed and i have checked VOIP ports for 3cx are open but i'm unable to access 3cx console in local network or external network using domain name or public static ip.

I'm able to ping domain name and IP adress from outside network, i have done nslookup on domain name and it is directed to public IP, i have checked telnet and it is working as well.

I'm attaching some screenshots of 3cx and port forwarding. If more information is needed then please let me know.


Kind Regards

Himanshu Aggarwal

 

[NikolasA_3CX]

The fact that you can access the machine locally but not remotely, indicates an issue with port forwarding.
Although we have seen the screenshot of your router/firewall, we cannot be sure if this is the correct configuration.
This is something you need to check with the device vendor, or if anyone else has experience with the specific device will be able to advise.

Please note that the screenshots on your post have been removed, due to containing sensitive information.
Please be more careful with what information you provide when posting in a public forum.

 

[himanshu_aggarwal]

thanks, issue resolved.