Unable to access system owner features

[COM-TEL]

We have taken on a customer who had a free v18 license.

They have successfully been updated to v20 and upgraded to a 3Cx Pro license.

We were given system owner status but on logging in we are unable to access any of the system owner features. It's as if the system has not upgraded our permissions.
The customer also has system owner permissions and confirms that he has set our permissions correctly.

Is there anything else that needs to be checked in order to rectify this?

Thanks in advance

 

[Evolute IT]

Are you sure they put System Owner and not just "Owner" which is for department admins?

 

[Alphabetic]

If they have admin console restriction enabled, ensure they've included your IP.

 

[COM-TEL]

Yes. They have also just created a brand new user as system admin and the results are the same.

 

[COM-TEL]

Have got the customer checking now.
They have added our IP address to "ALLOW" in the blacklist, but not sure about Console Restrictions.

 

[Alphabetic]

Have got the customer checking now.
They have added our IP address to "ALLOW" in the blacklist, but not sure about Console Restrictions.

Just realised you're in my neck of the woods. Send em our way if you're struggling

 

[Alphabetic]

On a side note.. I went on your website and it wants me to download something dodgy.. think your sites been compromised.

 

[COM-TEL]

RESULT:

It was the Console Restriction section that had not been updated to reflect our IP.

10 points goes to the Alhabetic team.

Thanks for your assistance

 

[COM-TEL]

On a side note.. I went on your website and it wants me to download something dodgy.. think your sites been compromised.

View attachment 42285

Looks OK my end.

 

[bitn2]

Looks OK my end.
View attachment 42286

You site is ok, ill checked it also.