Unable to Access the Admin Panel (button bottom right not present)

[MPcTech]

3cx running and after last update im not able to access the admin panel -- the button vanished from my web client.
nothing has changed on this system, since im the Owner and administrator..
installed version 20.0 Update 3 (Built 806)

 

[bitn2]

IP restriction? Are you sure you logged in as the owner? Where is the pbx installed?

 

[MPcTech]

well it was working a week ago, it just does not show anymore, on any of the admins.
we are unable to access the admin console!
we have 2 system owners (none can see the admin)
is installed locally vm on proxmox
we are on the same lan
no restructions on the lan

 

[bitn2]

IP restriction? Are you sure you logged in as the owner? Where is the pbx installed?

Please answer this questions...

 

[MPcTech]

Please answer this questions...

we have 2 system owners (none can see the admin)
is installed locally vm on proxmox
we are on the same lan
no restructions on the lan

 

[bitn2]

If you are on the same LAN as the pbx and you are sure you are loged in with the system owner account you should always see the admin panel. If not it could be a cache problem. Did you tried a different browser?

 

[MPcTech]

Tried both Chrome and Firefox -- and yes both accounts are system owners
i will be reinstalling... and keep you posted.
will restore a backup before the issue.. and see the results..

 

[bitn2]

Are split dns configured correctly?

 

[MPcTech]

yep --
Pinging xxxxx.tx.3cx.us [172.16.1.5] with 32 bytes of data:
Reply from 172.16.1.5: bytes=32 time<1ms TTL=64
Reply from 172.16.1.5: bytes=32 time<1ms TTL=64

Ping statistics for 172.16.1.5:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Control-C
^C
C:\Users\user>nslookup xxxxx.tx.3cx.us
Server: yyyyyy.org
Address: 172.16.1.7

Name: xxxxxx.tx.3cx.us
Address: 172.16.1.5

 

[MPcTech]

Seems re installation fixed the issue -- just redeployed the pbx and restored a backup of 3 weeks ago.. and now we can access the admin console, disabled the auto updates -- since is showing an update.

thank you for your time.

 

[bitn2]

No problem... maybe something went wrong during the update. On which version are you now?

 

[NicholasP_3CX]

The automatic updates will apply when the final release is out. The alpha and any subsequent beta or release candidates will not apply automatically.