Unable to activate

[atsmi]

Hello all,

Currently experiencing an issue with a new install:

• 3CX Version, V18.0.3
• Server OS, e.g. Debian 10
• Is the 3CX Server Hosted and where? On-premises
• IP Phone Make/Model/Firmware version, n/a
• Provisioning Method: Local

PBX is set to 1.1.1.1 and 8.8.8.8 for DNS, I can resolve to activate.3cx.com from the phone system terminal via nslookup.

 

[cobaltit]

Do you have a smart firewall or something that does any content filtering? And while I've never had to mess with DNS the general recommendation is to use Google so if CloudFlare is primary I would change that.

 

[atsmi]

Do you have a smart firewall or something that does any content filtering? And while I've never had to mess with DNS the general recommendation is to use Google so if CloudFlare is primary I would change that.

Kind of stuck, the incumbent MSP has a Watchguard in front that I have no control over. Supposedly they followed the docs but we found out Friday they didn't create an outbound rule on the firewall. Supposedly that has been all fixed.