Unable to assign CRM integration (Bitrix) to extension in v20

[ZIYAD19911]

Description:
I have 3CX v20.0 Update 6 (Build 724, Enterprise Annual license, 16 SC).
I have configured Bitrix CRM integration under Integrations → CRM, and the integration test works successfully.
However, live calls (inbound/outbound) do not trigger CRM lookups or journaling. The Event Log shows no CRM: entries.


The problem appears to be that I cannot activate CRM integration for my extension:

• In the Users → [extension] → Integration tab, I only see the "Screen pop" options but no dropdown to select my CRM template (Bitrix).
• In the Integrations → CRM → [Bitrix config] screen, there is no "Assign Extensions" section at the bottom.
• As a result, my extension is not bound to the CRM integration, so the PBX never runs the CRM lookup or call journaling.

Steps already tried:

1. Confirmed my license is Enterprise Annual (supports CRM).
2. Confirmed Bitrix CRM integration test works.
3. Enabled “Enable Call Journaling” and “Allow contact creation”.
4. Restarted PBX and services.
5. Verified number normalization in the template.

Request:
Please advise how to:

• Enable the CRM integration for a specific extension in v20.
• Restore the missing “Assign Extensions” option in the CRM configuration page.
• Bind the Bitrix CRM integration to my extension so server-side lookups/journaling work.

 

[edossantos_sipcaller]

Once you have the integration configured on the server, you need to configure the agent's Web Client > Settings > Integration > Open Contact URL using Server Side CRM Integration. That will automatically popup the contact page in a new browser tab when you answer the call.

 

[Evolute IT]

There's no assignment of extensions. Mapping is done via the 3CX user's email. If it matches a user in Bitrix, then it will log the call with that user.

 

[fredder]

I have the same problem. Calls work normally, but the activity isn't recorded in Bitrix. I'm using the version
Versão 20.0 Update 6 (Build 724 Release) and the logs don't show nothing much...

 

[Evolute IT]

I have the same problem. Calls work normally, but the activity isn't recorded in Bitrix. I'm using the version
Versão 20.0 Update 6 (Build 724 Release) and the logs don't show nothing much...

Update to U7, try again. Also, is the contact matching properly? There won't be a call logged if no contact/lead was matched.