Solved Unable to Barge in, listen or whisper to some calls

[user338587]

I discovered a strange issue in our 3CX system. I'm able to Barge in, listen or whisper to all incoming and external calls from all users but not from calls which are transferred from a queue.

How can i make this work?

I attached a few screenshots to make this issue clear.



Normal call: (not from a queue)



Call from a queue

 

[YiannisH_3CX]

Hello @user338587

Please let us know of what version PBX you are running. You can see the exact build number on the Dashboard next to the licence, under the information column.

Also are all extensions members of the same group? Can you describe the exact call flow of the call so we can try and replicate?

 

[user338587]

We are using version 15.5.10244.4 (Pro edition)

All extensions are members of the same group.

Call flow:

1. Customer calls to external number
2. IVR number 858
3. IVR number 856
4. Queue number 821
5. Then the call will be transferred to one of the free agents.

Example of a user which have the right to Barge in, listen or whisper to all members of the group:

 

[YiannisH_3CX]

Try enabling the right Perform Operations and let me know if that works for you. This is a know issue that has already been reported to our R&D department for investigation.

 

[user338587]

Thank you so much! This works perfectly!

 

[YiannisH_3CX]

Glad i could help