Unable to Change admin console password

[gee]

I have lost the password to my admin console however when i am clicking forgotten password and typed relevant email i'm not receiving any email to reset password

 

[fxbastler]

Is this a 3CX SMB or a Pro/ENT?
If Pro/Ent - its a 3CX hosted by 3CX?

 

[gee]

Is this a 3CX SMB or a Pro/ENT?
If Pro/Ent - its a 3CX hosted by 3CX?

its a pro trial 3cx hosted

 

[fxbastler]

Try a last login with the sysowner extension number if possible and known, or ask 3CX Support.

 

[Charles_3CX]

It’s not possible for us to know the password or which extension was set as the system owner, as this is a new system. I recommend stopping the instance from the 3CX portal, waiting about 5 minutes, and then redeploying a new instance. At the end of the setup, a page will appear showing the account details—please make sure to note these down, as they will no longer be available once the page is closed.

I can also see that you've contacted our CSR team, who will ask you some questions to determine if they can assist you with the current system.