Unable to change the default number shown on contact card

[mitchuniversal]

When users are going to find a contact on the "Contacts" tab of the Windows application, the contact's mobile number will appear as the default to call if there are multiple numbers listed. We want the business number to be default as that should be the first point of contact for us. We used to get around this when we had a manual process to import the contact but now that we have configured Microsoft 365 we want to use the automated sync. How can we make sure the business number is the default number for all contacts?

 

[Evolute IT]

You cannot change the UI defaults. The mobile number is default because once the contacts are in the phonebook (for example), only the mobile number is used, so it's consistent.

 

[mitchuniversal]

Thank you for the response confirming the UI can't be changed. I do think it is a reasonable request that we should be able to set which phone number to use by default. All of the Business numbers are set for the contacts but not all have a mobile and therefore, it is very inconsistent.