Unable to click configure

[rapid6]

We recently migrated from a local to hosted 3cx deployment (backup restored). Everything is going ok except I'm unable to click the configure M365 button under integrations. It simply doesn't do anything. I tried multiple browsers. Any ideas?

 

[TheodorosG_3CX]

Can you please try this in incognito mode on your browser?

 

[rapid6]

Same result.

 

[TheodorosG_3CX]

Was it previously configured when it was on premise?

 

[rapid6]

It was on prem and the license was upgraded after which we took a backup and restored to the cloud. M365 was not previously configured.

We actually found another UI section we can't interact with either (posted here - https://www.3cx.com/community/threads/trying-to-add-ip-phones.136507/

 

[TheodorosG_3CX]

Do you actually login as System Owner?
What license type/size is this?

 

[rapid6]

Do you actually login as System Owner?
What license type/size is this?

Yes system owner. v20 pro with 16 calls.

 

[AndreasP_3CX]

@r

Yes system owner. v20 pro with 16 calls.

Please check if you have Multicompany mode enabled and let us know. If multicompany mode is enabled then what you see is expected you will not be able to configure M365, it will be grayed out.

 

[rapid6]

Yes we have multicompany enabled. This then blocks us enabling sharepoint for the storage requirement.

 

[Kevin Attard Compagno]

@rapid6 yes, you will have to use a different storage solution.