unable to connect yealink phone

[FineSpeak]

im unable to connect yealink t58w pro to one of my extension
the phone model and mac address has been added and i reboot phone config was uploaded to phone but i got auth error from 3cx when phone is trying to connect to 3cx which is on premise setup

here is details from the log

SIP request (REGISTER) from 69.156.162.123 was rejected. Reason: Block WAN requests is ON. Message:REGISTER sip:finespeak.3cx.ca:5060 SIP/2.0Via: SIP/2.0/UDP 192.168.2.205:41047;branch=z9hG4bK669497772;received=69.156.162.123Max-Forwards: 70Contact: <sip:[email protected]:41047>To: "HD00001" <sip:[email protected]:5060>From: "HD00001" <sip:[email protected]:5060>;tag=669279306Call-ID: [email protected]: 2 REGISTERExpires: 120Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGEProxy-Authorization: Digest username="F7Kr3oIOfH",realm="3CXPhoneSystem",nonce="414d535965e2143090:1c9eda38b562dcc97544fbb72080db5f",uri="sip:finespeak.3cx.ca:5060",response="b7343779d10118bc720bbbb7d73f09ee",algorithm=MD5User-Agent: Yealink SIP-T58W 150.86.0.50 249ad87f5617Allow-Events: talk, hold, conference, refer, check-syncMac: 24:9a:d8:7f:56:17Content-Length: 0

hope you can help me with that

thanks

 

[Charles_3CX]

Is the IP phone that you are trying to connect as a hotdesking device on the same network as the 3cx system or remote?

 

[FineSpeak]

Is the IP phone that you are trying to connect as a hotdesking device on the same network as the 3cx system or remote?

Remote

 

[Charles_3CX]

What is the firmware level of the phone? Which version of 3cx are you running, please?

 

[FineSpeak]

What is the firmware level of the phone? Which version of 3cx are you running, please?

firmare of phone is 150.86.0.50
firmware id 202212081122

3cx v 20

 

[Charles_3CX]

I can suggest updating the firmware first to the latest 150.86.0.51.

Then when you try to add the phone to the system do so from the Phones section in the admin console. In the Hotdesk phones section, choose the option to connect directly to have this phone provision as a router phone.

 

[FineSpeak]

I can suggest updating the firmware first to the latest 150.86.0.51.

Then when you try to add the phone to the system do so from the Phones section in the admin console. In the Hotdesk phones section, choose the option to connect directly to have this phone provision as a router phone.

View attachment 40042

its already to its latest firmware version

the 3cx system and phone have already connection between us

 

[FineSpeak]

 

[FineSpeak]

 

[FineSpeak]

its already to its latest firmware version

the 3cx system and phone have already connection between us

 

[SteveITS]

its already to its latest firmware version

So it is .51 not .50?

 

[FineSpeak]

Its .50 the latest firmware according to yealink website

https://support.yealink.com/en/portal/docList?archiveType=software&productCode=901b8b67be14459a

 

[FineSpeak]

i got register failed for extension and i see error mentioned "block request wan is ON"

 

[FineSpeak]

i added phone as a user and everything works and firmware was upgraded

thanks so much for your help

 

[SteveITS]

Its .50 the latest firmware according to yealink website

3CX maintains their own list, linked above, for their latest supported version.

 

[JohnS_3CX]

Hi,

I see you are running V20 and want to set up your device as a router phone.

1. Delete it from 3CX
2. Factory reset it
3. Install this firmware here made for V20
4. Now you may add it like before, and reboot the phone to provision