Solved Unable to create new instance in AWS Lightsail and Google - "There is a problem with this Installation"

[drewt]

3cx ver 18 (build 1880) with license 3CXPSSPLA installed and working on Lightsail untill last night at 10:20pm est. Usually I can not restart the instance in lightsail and have to do a restore. Normally I do a fresh install then connect the backup to the ftp location and initiate the restoration proces, has worked fine the couple of times the lightsail has blown up on me. Went to do restore from PBXexpress and after entering aws access key and secret key, I choose my region, (have tried ohio and virginia) and when I begin depoloyment it tells me that "There is a problem with this installation" and just stops there. What could be causing the "There is a problem with this installation" in the pbxexpress? . Screen shot of error message is attached.

EDIT using a different browser, firefox rather than chrome, I then tried to use pbxexpress to do an instance in the GOOGLE cloud and making selections went normally, untill I hit "accept and install" and I get the same error message as attached screen shot.

EDIT 2 I was able to start the instance from the aws control panel, and the URL came up, I logged into the control panel and it shows my two provider trunks up, but the SBC is off line and will not connect. Ran firewall checker and it passes. My 3cx app scans the QR code but error with "QR provisioning failed". System will not recieve or make any calls, calling DID on system returns fast busy and "Channel unavaible" error from vitelity. Control panel shows disk/memory/cpu usage all normal. In past blow ups it has pegged the cpu, i write it off to lightsail fail, do a fresh installation and away I go. Not this time. PBXexpress gives error message "There is a problem with this installation" and just stops there, yet I still have control panel access to original instance. Show no blacklisted IP's. Never seen this before, All help is greatly appreciated.

Thanks,
Drew

 

[AndreasY_3CX]

Hello @drewt,

Can you personal message me your 3CX subscription in order to have a look?

 

[drewt]

Andreas
I have a similar thread in the general section and I have started a PM conversation with Vasilis, thank you for your prompt reply! I will get back to you if we get stuck.

Many thanks!
Drew

 

[NikosT_3CX]

@drewt as per our remote session we had, we discovered a bug on the portal which already has been addressed to be fixed as we speak. Since now new deployment works, you are good to go !!
As we discussed this thread will be marked as solved, thank you for your patience and feedback !!