Unable to download call recordings via FQDN

[Prawnapple]

Hi There,

I am getting the following error when I click on "download" after choosing a call recordings in 3cx at the call recordings tab:

System.NotSupportedException: The given path's format is not supported.
   at System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(String fullPath)
   at System.Security.Permissions.FileIOPermission.QuickDemand(FileIOPermissionAccess access, String fullPath, Boolean checkForDuplicates, Boolean needFullPath)
   at ManagementConsoleJS.Controllers.RecordingListController.Download(String file)
   at lambda_method(Closure , Object , Object[] )
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.<InvokeActionFilterAsync>d__28.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.<InvokeAsync>d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Builder.RouterMiddleware.<Invoke>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.<Invoke>d__3.MoveNext()

What could this mean or how can I fix it? Also, when I select multiple recordings it downloads an empty rar file. I am sending all recordings on a hosted server to a second drive D:/ (When I log into the server I can find any recording and download it)

 

[YiannisH_3CX]

Hello @Prawnapple

What PBX version are you running and on what operating system? Is this a new installation? Did you restore from a backup? Is D:/ a local drive?

 

[Prawnapple]

Hi @YiannisH_3CX,

Thanks for the the response, herewith the info required:
Windows Server 2012 - 64 Bit Operating System
3CX Phone System Professional Edition, 15.5.5
Every one of the two drives is a virtual drive / internal physical drive
This was a brand new installation a few months ago.

 

[YiannisH_3CX]

Please check your inbox as i have sent you a p.m. regarding what is needed to further troubleshoot your issue.