Unable to Find "Multi Company" Option in 3CX Management Console

[ogrixinc]

Hello everyone,

I am trying to use the multi-company feature in 3CX, but I cannot find the "Multi Company" option in the 3CX Management Console. I have checked the "Settings" menu, but there is no "Multi Company" option there.

As our IVR will start to get a little more complicated for both companies, everything will start to get unorganized if we keep everything in the same company.

I am currently using 2 phone numbers that ring the same phones, but they come from different queues, so the phone shows the name of the queues before the incoming call. Additionally, I dial different 3-digit numbers before dialling the outgoing numbers to differentiate what outgoing caller ID should be shown to the client.

My other question is, can I still maintain this setup while using the multi-company feature?

Thank you in advance for your assistance.

 

[Evolute IT]

You don't need multi-company mode for that. Simply keep your current setup.

 

[ogrixinc]

You don't need multi-company mode for that. Simply keep your current setup.

As our IVR will start to get a little more complicated for both companies, everything will start to get unorganized if we keep everything in the same company.

 

[Evolute IT]

As our IVR will start to get a little more complicated for both companies, everything will start to get unorganized if we keep everything in the same company.

The MCM won't change much as you will still see everything in the mgmt console, and MCM isolate groups so it wouldn't allow you to do what you want.

 

[JohnS_3CX]

You cannot use MCM on hosted by 3CX, but you don't really need to. Spend some time to play around with our new groups features and learn what they can do for you.

Groups allow you to do a lot of things. They can have their own business hours and timezone, own holidays, own routings for calls / IVR / Queue / Messaging.