Unable to forward calls due to New Universal Blocking Rules in Canada

[CCameron]

Since December we have been having issue with forwarding calls externally, and after having a trace done via our PRI provider have determine that any call that is forwarded externally is using our 6 digit main trunk number.

We do know that we maybe able to over ride this via that Outbound Parameters or by entering a default caller ID in the Trunk caller id field.

Has anyone had experience with this issue and if so what changes have worked for you?

3CX Server ver: 15.5.15502

 

[StefanW]

hello @CCameron

could you update the PBX first to v16.0.4 and then we can take it from there.

 

[CCameron]

Upgrading at this time will not be possible, unfortunately.

 

[StefanW]

could you elaborate on why?

 

[leejor]

Since December, as required by law in Canada, your outgoing caller ID must be a 10 or 11 (leading 1) digit (valid) number, or the call will be blocked. Not certain why you would be using a 6 digit "main trunk number". Try with your full 10 digit number NXX NXX-XXXX

You will not be able to forward, sending the extension number (unless a 10 digit DID), nor any modified numbers, such as those modified to include an access digit, such as 9.