Unable to forward calls from the group after no response on hunting mode

[vincent Kavila]

Hello community,
I have 3CX on-premise, when calls are sent directly to extension numbers, the extension can forward call to an external number but a group extension cant.

What could be the reason?

 

[bitn2]

Are the outgoing rules restricted to extensions? v18 or v20?

 

[vincent Kavila]

No restrictions

Are the outgoing rules restricted to extensions? v18 or v20?

 

[bitn2]

Is this v18 or v20?