I have an extension which is set to forward to external number when no answer. This is working fine if I route calls to connect to this extension directly. However, it will fail to work if I route it to the digital receptionist, which in turn route to the extension based on the option selected. Below is the log generated when the call forwarding is works and is not working respectively. Any advise is deeply appreciated. Thanks.
WORKING (ROUTE TO EXTENSION)
=============================
17:32:14.472 [CM503008]: Call(39): Call is terminated
17:32:03.837 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.100:5060]
17:32:03.837 [CM503002]: Call(39): Alerting sip:[email protected]:5060
17:32:03.624 [CM503024]: Call(39): Calling VoIPline:92703102@(Ln.10000@Pfingo)@[Dev:sip:[email protected]:5060]
17:32:03.306 [CM503005]: Call(39): Forwarding: VoIPline:92703102@(Ln.10000@Pfingo)@[Dev:sip:[email protected]:5060]
17:31:48.484 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:192.168.1.100:5060]
17:31:48.480 [CM503002]: Call(39): Alerting sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6
17:31:48.243 [CM503024]: Call(39): Calling Ext:Ext.100@[Dev:sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6]
17:31:48.190 [CM503004]: Call(39): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6]
17:31:48.189 [CM503010]: Making route(s) to <sip:[email protected]:5060>
17:31:48.184 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] Transport: [sip:192.168.1.100:5060]
17:31:48.146 [CM503001]: Call(39): Incoming call from 63100203@(Ln.10000@Pfingo) to <sip:[email protected]:5060>
17:31:47.502 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:100
17:31:27.826 [CM504004]: Registration succeeded for: 10000@Pfingo
17:31:27.654 [CM504003]: Sent registration request for 10000@Pfingo
17:31:26.064 [CM504004]: Registration succeeded for: 10000@Pfingo
17:31:25.818 [CM504003]: Sent registration request for 10000@Pfingo
17:28:25.984 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
17:28:16.503 [CM506001]: STUN request to resolve SIP external IP
ort mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.100:5060
NOT WORKING (ROUTE TO DIGITAL RECEPTIONIST THEN EXTENSION)
==========================================================
17:24:14.548 [CM503008]: Call(38): Call is terminated
17:24:14.539 [CM503008]: Call(38): Call is terminated
17:24:07.775 [CM503015]: Call(38): Attempt to reach <sip:[email protected]:5060> failed. Reason: Forbidden
17:24:07.775 [CM503003]: Call(38): Call to sip:[email protected]:5060 has failed; Cause: 603 Decline; from IP:203.117.31.243:5060
17:24:07.716 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.100:5060]
17:24:07.716 [CM503002]: Call(38): Alerting sip:[email protected]:5060
17:24:07.468 [CM503024]: Call(38): Calling VoIPline:92703102@(Ln.10000@Pfingo)@[Dev:sip:[email protected]:5060]
17:24:07.121 [CM503005]: Call(38): Forwarding: VoIPline:92703102@(Ln.10000@Pfingo)@[Dev:sip:[email protected]:5060]
17:23:52.231 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:192.168.1.100:5060]
17:23:52.231 [CM503002]: Call(38): Alerting sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6
17:23:52.044 [CM503024]: Call(38): Calling Ext:Ext.100@[Dev:sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6]
17:23:51.974 [CM503004]: Call(38): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6]
17:23:51.973 [CM503010]: Making route(s) to <sip:[email protected]:5060>
17:23:51.968 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] Transport: [sip:192.168.1.100:5060]
17:23:40.750 [CM503007]: Call(38): Device joined: sip:[email protected]:40600;rinstance=710fd82e0600939e
17:23:40.712 [CM503007]: Call(38): Device joined: sip:[email protected]:6889
17:23:40.672 [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] Transport: [sip:127.0.0.1:5060]
17:23:40.672 [CM503002]: Call(38): Alerting sip:[email protected]:40600;rinstance=710fd82e0600939e
17:23:40.219 [CM503024]: Call(38): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=710fd82e0600939e]
17:23:40.151 [CM503004]: Call(38): Route 1: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=710fd82e0600939e]
17:23:40.150 [CM503010]: Making route(s) to <sip:[email protected]:5060>
17:23:40.129 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] Transport: [sip:192.168.1.100:5060]
17:23:40.115 [CM503001]: Call(38): Incoming call from 63100203@(Ln.10000@Pfingo) to <sip:[email protected]:5060>
17:23:39.794 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800
17:23:25.774 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
WORKING (ROUTE TO EXTENSION)
=============================
17:32:14.472 [CM503008]: Call(39): Call is terminated
17:32:03.837 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.100:5060]
17:32:03.837 [CM503002]: Call(39): Alerting sip:[email protected]:5060
17:32:03.624 [CM503024]: Call(39): Calling VoIPline:92703102@(Ln.10000@Pfingo)@[Dev:sip:[email protected]:5060]
17:32:03.306 [CM503005]: Call(39): Forwarding: VoIPline:92703102@(Ln.10000@Pfingo)@[Dev:sip:[email protected]:5060]
17:31:48.484 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:192.168.1.100:5060]
17:31:48.480 [CM503002]: Call(39): Alerting sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6
17:31:48.243 [CM503024]: Call(39): Calling Ext:Ext.100@[Dev:sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6]
17:31:48.190 [CM503004]: Call(39): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6]
17:31:48.189 [CM503010]: Making route(s) to <sip:[email protected]:5060>
17:31:48.184 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] Transport: [sip:192.168.1.100:5060]
17:31:48.146 [CM503001]: Call(39): Incoming call from 63100203@(Ln.10000@Pfingo) to <sip:[email protected]:5060>
17:31:47.502 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:100
17:31:27.826 [CM504004]: Registration succeeded for: 10000@Pfingo
17:31:27.654 [CM504003]: Sent registration request for 10000@Pfingo
17:31:26.064 [CM504004]: Registration succeeded for: 10000@Pfingo
17:31:25.818 [CM504003]: Sent registration request for 10000@Pfingo
17:28:25.984 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
17:28:16.503 [CM506001]: STUN request to resolve SIP external IP
ort mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.100:5060NOT WORKING (ROUTE TO DIGITAL RECEPTIONIST THEN EXTENSION)
==========================================================
17:24:14.548 [CM503008]: Call(38): Call is terminated
17:24:14.539 [CM503008]: Call(38): Call is terminated
17:24:07.775 [CM503015]: Call(38): Attempt to reach <sip:[email protected]:5060> failed. Reason: Forbidden
17:24:07.775 [CM503003]: Call(38): Call to sip:[email protected]:5060 has failed; Cause: 603 Decline; from IP:203.117.31.243:5060
17:24:07.716 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.100:5060]
17:24:07.716 [CM503002]: Call(38): Alerting sip:[email protected]:5060
17:24:07.468 [CM503024]: Call(38): Calling VoIPline:92703102@(Ln.10000@Pfingo)@[Dev:sip:[email protected]:5060]
17:24:07.121 [CM503005]: Call(38): Forwarding: VoIPline:92703102@(Ln.10000@Pfingo)@[Dev:sip:[email protected]:5060]
17:23:52.231 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:192.168.1.100:5060]
17:23:52.231 [CM503002]: Call(38): Alerting sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6
17:23:52.044 [CM503024]: Call(38): Calling Ext:Ext.100@[Dev:sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6]
17:23:51.974 [CM503004]: Call(38): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:61942;rinstance=1d5adbb2cf2dd3b6]
17:23:51.973 [CM503010]: Making route(s) to <sip:[email protected]:5060>
17:23:51.968 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] Transport: [sip:192.168.1.100:5060]
17:23:40.750 [CM503007]: Call(38): Device joined: sip:[email protected]:40600;rinstance=710fd82e0600939e
17:23:40.712 [CM503007]: Call(38): Device joined: sip:[email protected]:6889
17:23:40.672 [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] Transport: [sip:127.0.0.1:5060]
17:23:40.672 [CM503002]: Call(38): Alerting sip:[email protected]:40600;rinstance=710fd82e0600939e
17:23:40.219 [CM503024]: Call(38): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=710fd82e0600939e]
17:23:40.151 [CM503004]: Call(38): Route 1: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=710fd82e0600939e]
17:23:40.150 [CM503010]: Making route(s) to <sip:[email protected]:5060>
17:23:40.129 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] Transport: [sip:192.168.1.100:5060]
17:23:40.115 [CM503001]: Call(38): Incoming call from 63100203@(Ln.10000@Pfingo) to <sip:[email protected]:5060>
17:23:39.794 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800
17:23:25.774 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
