So we have a hosted version of 3CX Enterprise. I am the only admin and when I'm in the management console, under reporting I have recordings. When I click the recordings, I can see all of the calls and recordings but do not have an option to download the recordings or listen to them. As far as I can tell, I have all the correct roles selected for my login. Is there something I am missing? If I click one of the calls, it just highlights it - does not give option to play.
Please make sure that you are login to the management console as an admin and not with the extension number that has admin rights.
Also note that if you are accessing the management console with an extension with admin rights - this extension should have the following rights to be able to download the recordings:
Users -> Rights -> Allow access to 3CX Management Console -> Can download recordings
