unable to log in 3CX Admin Console

[knek]

Hi,

I been using the 3CX Admin Console for almost two months. I did it from home.

For the last three days, i'm at our office (800 Km from home). Never been able to log into the 3CX admin console from here. I get into my PC from remote to whitelist the IP Adress but got block from home too.

I'm trying to reset my password but worked once. Still unable to access to Admin Console with the new password. I got "wrong username or password". I tried to reset password again but don't get the Email to reset it.

I open ticket but they don't seem to understand my issue (i speak french).

Anyone got that issue and solved this?

 

[NikolasA_3CX]

Hi @knek, to clarify, are you unable to log in because of wrong credentials, or do you see the error that your IP has been blocked?

When you try to reset the password, do you receive the email to reset the password?

 

[knek]

Hi Nicolas. No i did not receive Emai to reset. I cannot see if IP is block because i cannot get in the Admin Consol

I did receive the Email to reset 3 days ago. I change the password. I can get in 3cx.com but not to 3CX admin consol (kenk.3cx.ca) to change my IVR settings.

When i got here, i got wrong password so i got in my PC on remote and i was able to log in from there. My PC is now close so i cannot access from there.

 

[NikolasA_3CX]

Hi Nicolas. No i did not receive Emai to reset. I cannot see if IP is block because i cannot get in the Admin Consol

I did receive the Email to reset 3 days ago. I change the password. I can get in 3cx.com but not to 3CX admin consol (kenk.3cx.ca) to change my IVR settings.

When i got here, i got wrong password so i got in my PC on remote and i was able to log in from there. My PC is now close so i cannot access from there.

Are you using a VPN when you try to log in from a device that is not your PC?

 

[knek]

No. I am at our office (800 Km from home). This week-end, I tried to access from different place (hotel, arena and restaurant). Still unable to access. :-(

 

[knek]

I can access to the portal: https://portal.3cx.com/login and see my system.

It's the system that i'm unable to log in.

 

[NikolasA_3CX]

I can access to the portal: https://portal.3cx.com/login and see my system.

It's the system that i'm unable to log in.

You will need to raise a ticket with the technical support from your portal to assist you, because this is related to the PBX, and the tickets you raised before were not with the technical support but with our CSR team.

 

[knek]

I open a ticket friday but they don't seem to understand the issue. They said that my Email is not blocked. That's why i ask it in forum.

I was unable to work all week-end and travel here to install SIP Phone and work on IVR. Cannot do that if i can't log to the Admin Consol.

 

[NikolasA_3CX]

I open a ticket friday but they don't seem to understand the issue. They said that my Email is not blocked. That's why i ask it in forum.

I was unable to work all week-end and travel here to install SIP Phone and work on IVR. Cannot do that if i can't log to the Admin Consol.

From what we can see, you did not raise a ticket with technical support but instead with the customer care team. To raise a ticket with support you login to the portal >> click the 3 dots >> and click support.

 

[knek]

So i need to buy Support and they will help me with this?

 

[NikolasA_3CX]

So i need to buy Support and they will help me with this?

View attachment 51289

Technical support is paid unless you are a partner, and technical support can assist you with this issue.

 

[knek]

As long it solve my problem. I will buy support. I need to solve this ASAP

Thanks for your precious help.