Unable to Make or Recieve calls 16.1.0.41

[FailPrime]

Device Info
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Phone Model: Samsung Galaxy S8+
Firmware Version: Android Version 9; 3CX Version 16.1.0.41

Issue Info
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As of yesterday 10/8/2019, I am unable to make or receive any calls on the Android version of the app.
If I dial a number and hit to call it flashes the call for a brief second, then at the bottom of the call I get a "decline" message at the bottom of the app.
If a call comes through and I try to answer that call, it shows like I answered the call for a brief second, and I get a "decline" message at the bottom of the app.

 

[FailPrime]

Issue Info
-------------------------------------------------------
As of yesterday 10/8/2019, I am unable to make or receive any calls on the Android version of the app.
If I dial a number and hit to call it flashes the call for a brief second, then at the bottom of the call I get a "decline" message at the bottom of the app.
If a call comes through and I try to answer that call, it shows like I answered the call for a brief second, and I get a "decline" message at the bottom of the app.

I am connected to the windows app, a call will come through to both the app and my android device, if I answer on the phone, I can answer every other call, but the switch board doesn't register that I am on a call, so a second call will come in to the Windows app, and my phone. If I answer on the windows app, I get silence.

This is starting to impact my job, could I please get some assistance?

 

[JohnS_3CX]

Hi @FailPrime

Can you please share your PBX version? You need to be on 16.0.3.676

 

[Yellow_Flash]

Hi @FailPrime

Can you please share your PBX version? You need to be on 16.0.3.676

My 3cx android app got automatically updated to the latest version, and the server is on 3CX v15.5 SP6.

Now, the App says it can only be used with v16.
What can be done?
Do I need to uninstall the App and get an older apk?

 

[JohnS_3CX]

@TechieGuy

Yes, please follow the link included in our article here https://www.3cx.com/blog/releases/android-app/ for "older version of the 3CX Android app"

If you can, I would recommend to update your PBX to V16 instead. This will avoid having to go to all users one-by-one and doing the "uninstall new app, reinstall old app, reprovision" routine, plus you will benefit from the new features and security updates. We will be glad to help if you have any questions regarding the move to V16.

 

[Yellow_Flash]

@JohnS_3CX Thank you for the information.
Actually, our new server is already on v16 and we are trying it out to see what are the changes, once the management approves the upgrade we are planning to upgrade other servers too.

Just to know, if we are upgrading from v15.5 SP6 to 16, do we need to uninstall the 3cx server and then install the v16? or will the SP6 provide an option to upgrade without uninstalling the server completely?

 

[nb]

@JohnS_3CX Thank you for the information.
Actually, our new server is already on v16 and we are trying it out to see what are the changes, once the management approves the upgrade we are planning to upgrade other servers too.

Just to know, if we are upgrading from v15.5 SP6 to 16, do we need to uninstall the 3cx server and then install the v16? or will the SP6 provide an option to upgrade without uninstalling the server completely?

if windows, Take backup , uninstall, update windows, restart, install v16, restore, update.
(then I would suggest that you move to linux at one point) but this defeats the scope of this thread.

if linux update directly from mc updates page.. (see how quick this is... )