Unable to make outbound calls on Sipgate Network

[chwebb1]

I am using the VoIP Provider Sipgate.com for inbound calls, and it works great for that, but I'm trying to use it for some outbound calls as well. I have it set in the outbound routes, however, 3cx simply skips over that trunk and does not log any reason why. Does anyone know how to fix this?
Thanks!

 

[leejor]

The 3CX logs will probably show the reason why the calls are "skipping over" the trunk, set the log level to verbose, it may give additional information. Post a log of a call attempt ,if you want.

 

[chwebb1]

I tried to make the same call twice, and here's what I got (I've marked out personal information):

23:15:21.008 [CM503008]: Call(2): Call is terminated

23:15:18.571 [CM505003]: Provider:[Future9] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]

23:15:18.571 [CM503002]: Call(2): Alerting sip:[email protected]:5060

23:15:15.696 Currently active calls - 1: [2]

23:15:11.446 [CM503025]: Call(2): Calling VoIPline:1XXXXXXXXXX@(Ln.10006@Future9)@[Dev:sip:[email protected]:5060]

23:15:11.430 [CM503003]: Call(2): Call to sip:[email protected]:5060 has failed; Cause: 407 Proxy Authentication Required; from IP:81.26.212.150:5060

23:15:10.977 [CM503025]: Call(2): Calling VoIPline:1XXXXXXXXXX@(Ln.10014@XeloQ)@[Dev:sip:[email protected]:5060]

23:15:10.914 [CM503004]: Call(2): Route 3: VoIPline:1XXXXXXXXXX@(Ln.10006@Future9)@[Dev:sip:[email protected]:5060]

23:15:10.899 [CM503017]: Call(2): Target is not registered: VoIPline:1XXXXXXXXXX dialed on (AnyLine@Sipgate - Chris)

23:15:10.899 [CM303003]: There are no available outbound lines on gateway Sipgate - Chris at this time.

23:15:10.899 [CM503004]: Call(2): Route 1: VoIPline:1XXXXXXXXXX@(Ln.10014@XeloQ)@[Dev:sip:[email protected]:5060]

23:15:10.899 [CM503010]: Making route(s) to <sip:[email protected]>

23:15:10.883 [CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [LG-Nortel LIP 6830 v1.2.43sctd SN/00405AXXXXXX] PBX contact: [sip:[email protected]:5060]

23:15:10.852 [CM503001]: Call(2): Incoming call from Ext.1000 to <sip:[email protected]>

23:15:06.524 [CM504004]: Registration succeeded for: 10007@Sipgate - Chris

23:15:06.133 [CM504003]: Sent registration request for 10007@Sipgate - Chris

23:15:03.430 [CM504004]: Registration succeeded for: 10007@Sipgate - Chris

23:15:03.102 [CM504003]: Sent registration request for 10007@Sipgate - Chris

23:14:55.461 Subscr. terminated for from [email protected]

23:14:55.461 New SIP device is on-line: 1000; ip=192.168.0.18; contact=sip:[email protected]:5060

23:14:06.133 [CM503008]: Call(1): Call is terminated

23:14:01.399 [CM505003]: Provider:[Future9] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]

23:14:01.399 [CM503002]: Call(1): Alerting sip:[email protected]:5060

23:13:55.242 Subscr. terminated for from [email protected]

23:13:55.242 New SIP device is on-line: 1000; ip=192.168.0.18; contact=sip:[email protected]:5060

23:13:54.102 [CM503025]: Call(1): Calling VoIPline:1XXXXXXXXXX@(Ln.10006@Future9)@[Dev:sip:[email protected]:5060]

23:13:54.055 [CM503003]: Call(1): Call to sip:[email protected]:5060 has failed; Cause: 407 Proxy Authentication Required; from IP:81.26.212.150:5060

23:13:53.008 [CM503025]: Call(1): Calling VoIPline:1XXXXXXXXXX@(Ln.10014@XeloQ)@[Dev:sip:[email protected]:5060]

23:13:52.321 [CM503004]: Call(1): Route 3: VoIPline:1XXXXXXXXXX@(Ln.10006@Future9)@[Dev:sip:[email protected]:5060]

23:13:52.321 [CM503017]: Call(1): Target is not registered: VoIPline:1XXXXXXXXXX dialed on (AnyLine@Sipgate - Chris)

23:13:52.321 [CM303003]: There are no available outbound lines on gateway Sipgate - Chris at this time.

23:13:52.321 [CM503004]: Call(1): Route 1: VoIPline:1XXXXXXXXXX@(Ln.10014@XeloQ)@[Dev:sip:[email protected]:5060]

23:13:52.227 [CM503010]: Making route(s) to <sip:[email protected]>

23:13:52.196 [CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [LG-Nortel LIP 6830 v1.2.43sctd SN/00405AXXXXXX] PBX contact: [sip:[email protected]:5060]

23:13:52.117 [CM503001]: Call(1): Incoming call from Ext.1000 to <sip:[email protected]>

Why would it say that there are no available outbound lines?
Thanks!

 

[chwebb1]

In case anyone else has this issue, I forgot to check the box "Allow outgoing calls on this line", which is found by clicking on the DID under VoIP Providers.You'll need to click the disclosure box next to your provider to see your DID/Port Identifier/External Number.

 

[davidbenwell]

looks as if 3CX is trying to route outgoing calls via outgoing.future-nine.com

check the outbound rules and ensure sipgate is first in the route list.