Unable to make outgoing calls, 16.0.6.584

[lcircle]

Updated to the alpha release, and today we're unable to make outgoing calls. Voice message is "Call forbidden by Administrator". How do we fix this error?

SIP trucks are ip-based.

Thanks!

 

[cobaltit]

Well since you didn't update your production instance you can just delete this and move on. Oh wait, this is your production instance? Well then you can just uninstall/reinstall and restore your backup.

 

[leejor]

So... this recording is from 3CX, or your provider?

The 3CX Activity log will show you how far the call went. If it did go to your provider then you may have to contact them to find out what they do not like about your Invite.

You don't say if you are able to receive calls.

 

[AWS2P]

Alpha release is not for production PBX, release is not enough stable or with full debug done.

So your best option is to follow Cobaltit advice

 

[lcircle]

Well since you didn't update your production instance you can just delete this and move on. Oh wait, this is your production instance? Well then you can just uninstall/reinstall and restore your backup.

Thank you for your help, and wonderfully snarky advice.

 

[cobaltit]

It's not for production use. The only reason to install it is if you plan on testing it, and to do so, you need to know how to troubleshoot it. Since that doesn't appear to be the case, your best bet is to roll it back. So the advice, while snarky, is very valid.

 

[YiannisH_3CX]

Before deleting it i would check your outbound rules and your extension rights in case its a configuration issue. Even though Alpha releases are not for production use outbound calls should work.