Unable to Provision 3CX Desktop Up

[JudaB9]

Hi ,

Recently I got an error message after trying to do provision to the Desktop app.
I tried to Reinstall the app and then provision but still the same error .
Thanks for the advice.

 

[IrinaP_3CX]

Hi @JudaB9, have you tried to provision the desktop app from the Web Client as per the steps from the screenshot?

 

[Charles_3CX]

Also if the 3cx system is on update 5 make sure you download the desktop app again from the webclient, uninstall the current version and install the one downloaded from update 5. If installing an older version with update 5 you will receive this error.

 

[Rich.Hopkins]

I have the same issue, had to revert users that were running the desktop App to the old version (small) version that's no longer supported or developed but still works.

 

[SteveITS]

If you skipped update 4 (or, the PC wasn't logged in to self-update) this is apparently expected:
https://www.3cx.com/community/threads/still-possible-to-upgrade-to-v18-update-4.116751/

 

[JudaB9]

Resolved