Unable to Provision Yealink T46U - RPS

[Matt_AIT]

We are receiving the following error in the 3CX portal for a brand new Yealink T46U setup via STUN: Error Message: 3CX RPS returned: BadRequest

 

[JohnS_3CX]

Hi Matt,

If you edit another existing phone using STUN and press OK, do you a "Delivered successfully" message in your Event Log?

 

[Matt_AIT]

Hi Matt,

If you edit another existing phone using STUN and press OK, do you a "Delivered successfully" message in your Event Log?

Yes, I just amended a BLF for another extension and get 'delivered successfully' under the event log.

 

[JohnS_3CX]

I will PM you now so we can check something together.

 

[JohnS_3CX]

Hi Matt,

So after checking we saw this reply from Yealink:

The MAC has been added to other enterprise • Please check the MAC address you entered • If you need to continue adding this MAC, please create a ticket on https://ticket.yealink.com .

I realize your phone is brand new, but given the reply we saw, the MAC cannot be added via 3CX until Yealink frees it up for you.

 

[Matt_AIT]

Hi John,

This is what I thought. Thanks for getting back to me.