unable to receive incoming calls

[vlad69uk]

Hi,
I've just performed a fres install of RC2, all seemed to go ok.
I've set up 2 extensions and a hunt group that points to both extensions. I've created an outgoing sip (voipcheap) account which works fine from both extensions. I've also created 1 incoming sip (voipuser.org) account with an incoming DID.

If i connect to voipuser.org with a softphone i can receive incoming calls no problem. The voipuser.org website also tells me what phone i'm connected with.

I then initialise the line with 3cx. the voipuser.org site tells me i'm connected with 3cx, but when i place an inbound call it doesn't reach any extensions even though it is configured to point to extension 100. Also it appears not to ring and i get cut off instantly.

The server logs don't show anything to do with incoming calls. I've also configured a DID in 3xc that uses voipuser.org as the source, and directs calls to the first extension.

Has anybody else had this problem?

Cheers
Paul

 

[Anonymous]

Re: this is what goes on at my place

Hey

No NAT-information in the ADSL-router regarding the Grandstream adapter (DHCP IP given to the adapter).
No Firewall in the ADSL-router.

What devices are actually provided with a DHCP address? Could it be that your lease is expired prior making a call.

It seems (as we seem all to agree on that) that it is a nat issues. Perhaps if you are able to make all your devices behind the ADSL router fixed (or atleast all your VoIP devices) than atleast we can take that out of the loop.

DHCP although it is a nice feature, you might over complicate things by using it now.

Something different (i been playing with this atm) instead of using IP address using dns names (forward and revers dns) might be something at a later stage.

Henk.

 

[xramm]

I got the same problem as I am a very new user ,just experienced a bit with Asterisk.

2 parameters changing solved my issue:
-Registration refresh interval was 60 sec. as default,I changed to 150 sec.
-Inbound Registration needed selected.

 

[leejor]

2 parameters changing solved my issue:
-Registration refresh interval was 60 sec. as default,I changed to 150 sec.
-Inbound Registration needed selected.

This was from almost 7 years ago. If the idea was to provide some sort of a solution, I would hope that by now the problem has been long solved.