Unable to start/join webmeetings

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Nathan Polsky

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We just set up 3CX this week and everything is going great other than webmeetings. I've tried from Firefox and Chrome, both with and without the 3cx extension. When trying to start a webmeeting, the below image stays in the middle of the page and may eventually take me into the meeting (this is hit or miss). For guests, they are prompted to enter a name, but it just sits there when you press Log in. I've also switched the MCU server location to no avail.

upload_2019-1-11_8-25-29.png
 
The service seems to be running fine from our side, no login or connectivity related issues.
Being stuck on this page could indicate an issue with the Webcam. Could you try starting up your Webcam with some other software and see if it starts up properly or if it gets stuck?

Alternatively, could you PM me the meeting link for this meeting?
 
I don't have a webcam on my current device. I'll send you the link her a few moments.
 
The service seems to be running fine from our side, no login or connectivity related issues.
Being stuck on this page could indicate an issue with the Webcam. Could you try starting up your Webcam with some other software and see if it starts up properly or if it gets stuck?

Alternatively, could you PM me the meeting link for this meeting?
Were you able to check?
 
It should also be noted that we are attempting to start/join these from virtual desktops.
 
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