Unable to Trace Dialed Outbound Prefixes

[Sajjad.Khurshid]

Following the recent update of 3CX system, we’ve noticed that the ability to trace dialed prefixes used by our representatives is no longer available. This functionality was previously essential for us to cross-validate prefix accuracy and ensure a seamless calling experience.


Could you please confirm if this is a known issue or an intentional change? If so, is there a workaround or setting we can enable to restore this functionality?


Any assistance or guidance would be greatly appreciated.

 

[AndreasPo_3CX]

Hi @Sajjad.Khurshid

When you say "trace dialed prefixes" do you mean billing codes?
How exactly did you use it and what does not work for you?
Please elaborate.

 

[Sajjad.Khurshid]

Hi @Sajjad.Khurshid

When you say "trace dialed prefixes" do you mean billing codes?
How exactly did you use it and what does not work for you?
Please elaborate.

I was referring to the outbound call prefix — for example, using a specific prefix before dialing a number to make an outbound call. Previously, these prefixes were visible in the call logs, but now they are no longer showing

 

[AndreasPo_3CX]

Thank you for clarifying.
If you are stripping the outbound prefix, it will not be shown in the report. This is not new for Update 5 or Update 6.
When you said in your initial post that this is after a recent update, which version are you referring to?

 

[Sajjad.Khurshid]

Thank you for clarifying.
If you are stripping the outbound prefix, it will not be shown in the report. This is not new for Update 5 or Update 6.
When you said in your initial post that this is after a recent update, which version are you referring to?

Our 3cx Version is : 20.0 Update 5 (Build 551 Release)

I have attached the before and after screenshots related to this update.
Previously, the outbound prefix was displayed correctly in the call report, but it is no longer showing after the update.

 

[AndreasPo_3CX]

Hi @Sajjad.Khurshid

The screenshots you attached are the same.
Also, in the screenshot you highlighted 2 different things.
Numbers staring with +42 are the callers number and numbers starting with 5400 are the callee.
Which one of the two are you referring to?

 

[Sajjad.Khurshid]

Hi @Sajjad.Khurshid

The screenshots you attached are the same.
Also, in the screenshot you highlighted 2 different things.
Numbers staring with +42 are the callers number and numbers starting with 5400 are the callee.
Which one of the two are you referring to?

Please find attached screenshot of report after the update 20.0 Update 5 (Build 551 Release)
Previously, the outbound prefix was displayed correctly in the call report as you can see in the last attachments 5400 where 54 is the prefix we have defined in Outbound rules but it is no longer showing after the update.