Solved Unable to transfer to mobile using Softphone

[sohcy]

Hi,
I am getting this error message:

Call or Registration to (MOBILE NUMBER) @ (Ln.SIP PROVIDER) has failed. (SIP PROVIDER PUBLIC IP) replied: 604 Does not exist anywhere; from IP:(SIP PROVIDER IP):5060
When I transfer using the handset it works fine.

I do have another SIP Provider - I tested the transfer using the softphone and it works fine. Though I know that each provider has it's own configuration.

I am a bit confused if this is 3CX or SIP provider issue.

 

[JohnS_3CX]

You might want to start by running a capture, seeing what the PBX sends to the provider (while sending an invite destined for that mobile) and then seeing what the provider replies.

You can repeat the test using a softphone and seeing what is being sent from the PBX to provider again, to compare the difference between the two cases.

Depending on what the provider replies you can then make some adjustments if needed

 

[sohcy]

All fixed - my provider removed the temporary primary number on my account without letting me know, a bit unprofessional.

I found it when I try to ring the temporary main number and says number has been disconnected. I changed the primary number and it is all fixed.

 

[JohnS_3CX]

Glad to hear!