Unidentified incoming call. When dialing out on remote extension?

[Surfy]

Hello,

I am having issues with remotely configured and authenticated IP Phone not being able to dial out.

I am seeing this in the logs.

Unidentified incoming call. Review INVITE and adjust source identification:
Invite-UNK Recv Req INVITE from remote.public.ip:5065 tid=3392867823 [email protected]:
INVITE sipPhone number / extension I am dialing)@pbx.ip.address:5060 SIP/2.0
Via: SIP/2.0/UDP remote.public.ip:5065;branch=z9hG4bK3392867823
Max-Forwards: 70
Contact: <sip:[email protected]:5065>
To: <sipPhone number / extension I am dialing)@pbx.ip.addresst:5060>
From: "13" <sip:[email protected]:5060>;tag=3870296146
Call-ID: [email protected]
CSeq: 1 INVITE

 

[Saqqara]

Need more info - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Are you able to dial internally to this phone ?
What happens in you dial *777, can you hear yourself

 

[AWS2P]

Hi Surfy,
Can you give some more infos:https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Phone works properly from ext to ext calls?
Is it a new phone ? was it working fine before, and now no more? or it has never worked?

 

[Surfy]

Hi Guys,

I did have this remote extension previously working, I had issues with our 3cx VM and restored from backup last week and since then remote extensions aren't able to call.

I am not able to dial internal extensions, and when dialing *777 I am also getting a declined. ( remotely)

Any IP Phones in the office are working okay, and also able to dial the remote extension and make a successful call.


System info below;

Version: Standard Annual 16.0.3.676
OS: Debian ( 3cx image v16)
Hosted: Onsite in office
Yealink TG48G ; Firmware T48-35.83.0.120.rom
Trunk Provider: DID Logic
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