Unique After hours voice message on Weekends

[Jay Leccio]

Hi, we have our systems set up where inbound calls routes to a Call Queues from M-F (8am-5pm), then calls after hours would forward to an external number.
Question is how do we set up Saturdays and Sundays to go to a unique route(say a voice prompt that plays that we are close on Sat and Sun). Any suggestion without using CFD?

 

[Evolute IT]

Use a dummy extension with exceptions for the weekend and forwarding rules for the after hours.

Set your after hours route to that dummy.

 

[AWS2P]

then calls after hours would forward to an external number.

Hi,
do we have to understand from 5PM to 8 AM in working days, your phone system stay open ?

 

[Jay Leccio]

Hi,
do we have to understand from 5PM to 8 AM in working days, your phone system stay open ?

Hi, 5pm - 8am - phone calls are diverted to an external number via Inbound rule.

 

[Jay Leccio]

Use a dummy extension with exceptions for the weekend and forwarding rules for the after hours.

Set your after hours route to that dummy.

Thanks, this looks like a good option. I just need to set a dummy call queue to play that custom prompt.

 

[Evolute IT]

Thanks, this looks like a good option. I just need to set a dummy call queue to play that custom prompt.

You can use a dummy IVR that just plays a prompt and sends the call elsewhere.

 

[Jay Leccio]

You can use a dummy IVR that just plays a prompt and sends the call elsewhere.

yes, that's the plan. Cheers!

 

[Jay Leccio]

Worked well, For reference: