Update 4 Beta: 3CX AI Cost-Effective Transcription

[MichaelB_3CX]

Laying the foundation layer of advanced analytics for better customer satisfaction.​

In Update 4, transcription is the basis of advanced call analytics allowing business to offer improved customer service driven by AI data insights. Use the opportunity in this BETA release to test our proprietary AI technology for yourself - for...

Continue reading the Original Blog Post.

 

[UCMUserAZ]

Continue reading the Original Blog Post.

Thanks Michael. Some feedback. I just tested a voicemail using the 3cx transcription. It took like 11 minutes to receive the vmail email and Transcription was blank in the email. I then changed it back to OpenAI and the voicemail was delivered within 1 minute to email along with the transcription. Is on the latest Update 4 Beta (Enterprise license). Only thing changed with each test is the Integration Transcription method; 3cx or OpenAI. All else same.
I know it is a Beta release so no big, just wanted to share. Liking all the new updates that are in the pipeline! Thanks.

 

[MichaelB_3CX]

Thanks for the report and for testing out the new transcription feature in Update 4 Beta! We appreciate you taking the time to share your experience. Could you please try again and let us know if you continue to experience delays or blank transcriptions?

 

[58voip]

The transcription by 3CX AI for our conversation in Chinese is somtimes in Simplified Chinese, but sometimes in Traditional Chinese. Can this be configruable for each 3CX installed regions or by any parameters in 3CX system?

 

[N_G]

Wait... We transcribe to Chinese??

 

[58voip]

Yes, it does. We are quite excited about it as Open AI and Google are not accessable here.

 

[UCMUserAZ]

Thanks for the report and for testing out the new transcription feature in Update 4 Beta! We appreciate you taking the time to share your experience. Could you please try again and let us know if you continue to experience delays or blank transcriptions?

Thanks Michael. I re-ran 2 voicemail tests just now; calls were 2 minutes apart. Still took about 11 minutes for the 1st vmail to be received in email. Transcription was still blank. Let me know if want me to try anything else. Thanks.

 

[MichaelB_3CX]

@UCMUserAZ Thanks for the update. It seems like there might still be some network configuration preventing the voicemail from being delivered promptly. Could you please double-check your firewall settings, particularly the incoming traffic rules. Check this manual: https://www.3cx.com/docs/manual/firewall-router-configuration/

 

[UCMUserAZ]

@UCMUserAZ Thanks for the update. It seems like there might still be some network configuration preventing the voicemail from being delivered promptly. Could you please double-check your firewall settings, particularly the incoming traffic rules. Check this manual: https://www.3cx.com/docs/manual/firewall-router-configuration/

Will check and report back. Thanks.

 

[jed]

It seems to be GREAT WORK, I was hoping to be able to test but it does not seem that we are offered the Beta version.
We are at Version 20.0 Update 4 (Build 472 Alpha) last updated 13/11-2024
We are using our NFR Key, for this installation
We have been restarting our PBX a couple of times, just to trigger the update.
Can I do anything to push this Beta update on our system?

Thanks in advance

 

[CentrexJ]

It seems to be GREAT WORK, I was hoping to be able to test but it does not seem that we are offered the Beta version.
We are at Version 20.0 Update 4 (Build 472 Alpha) last updated 13/11-2024
We are using our NFR Key, for this installation
We have been restarting our PBX a couple of times, just to trigger the update.
Can I do anything to push this Beta update on our system?

Thanks in advance

You have to install Alpha first then upgrade to beta.

 

[peter_huang]

Wait... We transcribe to Chinese??

Yes We have Traditional Chinese in Taiwan.
It is correct in Taiwan & Hong Kong. But 58voip demand the Simplified Chinese version.

 

[jed]

You have to install Alpha first then upgrade to beta.

Thank you, but I am already on Alpha I´m running Version 20.0 Update 4 (Build 472 Alpha)

 

[IliasL_3CX]

Hello @jed

I've sent you a pm

 

[jed]

Thank you Ilias, for your speedy and qualified help, we are now at Beta, and look forward to testing the Transscriptions

 

[CentrexJ]

Thank you Ilias, for your speedy and qualified help, we are now at Beta, and look forward to testing the Transscriptions

I'm excited to test the auto language selection feature of it. So far works great in English.

 

[ArneDery]

Transcription works well on dutch calls. Which could quite often be an issue on other software transcriptions.
Looking forward to see the future updates

 

[David Lavi]

I can't select OpenAI as Transcription Engine anymore - only Google Speech is available (and I don't want to use that).
We were OK with OpenAI Whisper costs - $10 lasted for 3 months - and now we completely lost an ability to transcribe calls.

I would also like to propose adding AssemblyAI support, which is extremely accurate and used by many companies.

 

[Evolute IT]

I can't select OpenAI as Transcription Engine anymore - only Google Speech is available (and I don't want to use that).
We were OK with OpenAI Whisper costs - $10 lasted for 3 months - and now we completely lost an ability to transcribe calls.

I would also like to propose adding AssemblyAI support, which is extremely accurate and used by many companies.

OpenAI requires an Enterprise license. This is enforced since U3.

 

[etelecom]

i tried 3CX AI transcription today, first 4 call i spoke in english and it transcribed to English , but then i speak in Gujarati (my native language), it transcribed to hindi. is that due to auto language selection ?

image attached.