Update 6 and Older Polycom phones.

[Phil OE]

This is a two pronged question. One I have older phones and when I update 6, I no longer see them listed for the ability to provision. Also, when I go into the provisioning of the phone it says 10 characters but we have somehow defaulted that to 7 so I cant make any changes. When I tried to make changes on my extension exclusively I am now stuck at SIP registration failed to make the password and username 10 characters.

 

[SnakeRiverWebDevelopment]

First, I would take a look at https://www.3cx.com/sip-phones/ to see if your phones are still supported, If not, you may not be able to provision. if so, you may have to factory reset the phone and see if you can provision. Next are you using a SBC?

 

[JohnS_3CX]

We have a section on legacy phones here. Note that these are no longer supported, you have to manually provision them yourself if you delete them from your system or if you want to add them from scratch.

- If you already had some that were provisioned (like in your case), they will still work!

- Using the "Regenerate" button in the Users page will give them more secure credentials but the phones will fail to register until you either:

a) Reboot them so they reprovision themselves with the new credentials (for existing provisioned phones)
b) Or manually configure the credentials in each phone one by one (if you deleted a phone or added one as "new")

 

[Phil OE]

Awesome thank you I didnt know what regenrate did, that solved my problem for new hires using current phones but we will have to replace our current stock of extra phones with newer phones.