Update from v18 to v20

[abeaudoin]

Hi everyone, I have a couple of questions regarding updating to V20. We are currently on Prem.

First of all, I currently some Call Flow App that are pointing to ring group. If I understand correctly, ring group is not a thing anymore and I will need to create Users Group before moving to V20. Do I need to create group for all of the following? Can a user be in multiple group?



I have as well some Inbound rules setup. Is it still a thing in V20? Will I be able to recreate the following?


Finally, I have some external phone through Stun. I understand this is not an option anymore. Luckily, my phones are router phones. Should I simply reconfigure the phone to use router mode after the update, have the users remotely do a factory reset and reboot the phone after for the config to take effect?

Thank you everyone.

 

[Alphabetic]

Ring groups are still a thing, extension groups are now known as Departments.

You can still use STUN but you will need to create a custom template for the phone to enable it, you may find the phones continue to work after the upgrade.

https://www.3cx.com/docs/manual/ip-phones/#h.ce781y73fe1

If you configure as a router phone, delete it from the ext and add it back again to create the RPS request. User can factory reset and it will auto configure *providing firmware is on the latest supported

be sure to set a system owner up with a unique email address or you may find yourself locked out.