Update not available

[Basheerpt]

Hi All
I have on-premise version of 3cx 16.0.16 installed. I was told that there is version 18. The 3cx dashboard doesnt show the newer version. It says my system is up to date. The phone firm updates also not showing up. What could be wrong here?

Appreciate your support.

 

[Evolute IT]

Hi All
I have on-premise version of 3cx 16.0.16 installed. I was told that there is version 18. The 3cx dashboard doesnt show the newer version. It says my system is up to date. The phone firm updates also not showing up. What could be wrong here?

Appreciate your support.

Do you run on Windows?

 

[Saqqara]

There are many posts if you are running windows version, here is just one - https://www.3cx.com/community/threads/how-to-upgrade-v16-3cx-phone-system-to-v18.114225/#post-529059

 

[NicholasP_3CX]

Or you can watch the 3CX academy video, where we showcase this.

https://www.3cx.com/3cxacademy/videos/intermediate/backup-restore/