Solved Update to v18 button missing?

[hogan71088]

Hi all,

Just noticed the button to upgrade from v16 to v18 is missing in the management console, has it been disabled?

 

[DrRob]

You're not alone. I had some upgrades scheduled for after hours and they're all missing. As of a couple hours ago the option to upgrade was present.

Coming from v16.x

 

[mattk]

Same, had an afterhours V18 upgrade scheduled, just went to do it, no button. Did a reboot of server, same result.

 

[Vitamin V]

Just about to update a client's 3CX as well, and noticed the same thing.
Have about 9 left to go this week.
I do see that our Azure cloud installs have the button missing, but the few that we have on premise (legacy adopted systems, or the SIP has to be delivered to the client's physical location) have the V18 Update 3 Final available.

 

[vgsau]

Yep same here... sat down to do 85 PBX's and it's gone....

To be honest this is pretty typical 3CX though - Another day another uncommunicated feature change/broken component/random outage/licensing overhaul

If 3CX took this stuff a little bit more seriously they would have 5x the market share. What it does works quite well, but we can't sell it to anyone who has *any* sort of compliance requirements. We've literally been laughed out of corporates when we suggest it :')

 

[pavol.jurko]

Hello Pavol,



Thank you for contacting 3CX Technical Support.



Regarding the upgrade button, please note that we have temporarily disabled it due to issues we have found that are caused by updating. We will re-enable the option in the next few days, therefore please stand by for our feedback.

 

[NickD_3CX]

@pavol.jurko beat me to it.

Once everything is checked and made sure it is safe for you and your upgrades, we shall re-enable it.

 

[Vitamin V]

@pavol.jurko Thanks for your update.

@NickD_3CX Perhaps we need to get this information in an email blast to partners? Similar to the email blasts we get from Marketing? Or is there a update channel on the Community Forum we should subscribe to?
Thanks.

 

[infused]

Urgh, bunch of them planned tonight. This probably explains why I had a bunch fail recently when upgrading.
Agree, can you guys fire out an email about this when it happens? I had scheduled outages with customers and resources booked.

 

[NickD_3CX]

Hi everyone,

An update on this matter, the Upgrade Script has been re-enabled after it was vetted from our QA Team.

I'll go ahead and mark this thread as 'Solved'.