Update v20 - Exceptions on virtual user

[123automatiserin]

Hi @nikolascx

I was looking at the update version 20 and have a few questions.

We have some chains of veterinary practices.

Those practices have normal opening hours. And after that they share night shifts with different practices and vets.

We create a virtual user for this which we call NIGHTSTAND. This is where all the calls come in.
If this virtual user is set to available then a clinic is available. If the clinic is closed then the state goes to DND. We set this via the opening hours.
If the clinic is closed then a transfer must take place to a veterinarian on duty. For this we create another virtual user which we call SERVICE-ARTS. In this virtual user we create 7 different exceptions (1 for each day) so that you can set the duty doctor for each day one week in advance.

Now I read that these exceptions are going to disappear in V20. We have over 160 veterinary practices using this.

So we are starting to get pretty worried about this.
And we asking ourselfs whether 3CX will still be the right solution for us if these changes are comming.

 

[JosIPVG]

Thank you for the example. However there is probably a slim to zero percent chance, of our customers editing a cfd then uploading to the phone system. When now all they have to do is set a status to accomplish the same thing

I was replying to 123auttomatiseringen on their comment about the clinic changing the numbers themself on a weekly basis, sorry if that was not clear.

 

[Curtis C]

My bad sorry

 

[Vinnied]

Could you tell us why the Exception option is removed?
Its a feature what we still use a lot so customers can change the numbers there self to, CFD is not a option for the end customer.

For this example

Number comes directly to a user, and normaly is routed to a Voicemail.
But one times x on monday and thursday its routed to mobile number 06XXXXXXX
On times x on Thursday and friday its routed to mobile number 06XXXXXX
On wensday its routed to number 06XXXXXX

And the customer can easily change this by login in the users webextension.
So how to get this done in V20?

 

[Evolute IT]

Could you tell us why the Exception option is removed?
Its a feature what we still use a lot so customers can change the numbers there self to, CFD is not a option for the end customer.

For this example

Number comes directly to a user, and normaly is routed to a Voicemail.
But one times x on monday and thursday its routed to mobile number 06XXXXXXX
On times x on Thursday and friday its routed to mobile number 06XXXXXX
On wensday its routed to number 06XXXXXX

And the customer can easily change this by login in the users webextension.
So how to get this done in V20?

Hours in exceptions are not there yet but only in the edit/new form. Old hours still work.

It should be coming back in a later update.