Updating 18.0 update 7 issues

[PropsereWomble]

Good Morning All,

I am trying to update our self managed 3cx, The license has expired before we updated it to current 20.
The issue I am having is that once I have tried to reinstall using the backup it tells the license is invaild.
Looking at the website My license is up to date.

This is on a windows VM

I had made an account the system owner as that was another issue in of itself.

Thank you for looking at this.

 

[Alphabetic]

From your web portal you can try doing an "install" and restore your backup to see if that works. Or failing that, set it up as a new install with that license from your portal and then restore your backup that way.

 

[SteveITS]

@PropsereWomble Are you reinstalling with 18u7 or 18u9? u7 can't activate anymore as I recall. Which would probably be why your license expired.

 

[TheodorosG_3CX]

Correct, you need to be at least under v18.0 Update 8 (Build 939) in order to be able and activate.
Create a backup and reinstall with the latest V18 Windows installer or 3CX ISO and then upgrade to V20.
Keep in mind though that before upgrading to V20 steps as per below blog post are followed:
• https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/