Upgrade v18 to v20

[Scot Busby]

I have been trying to upgrade our v18 to v20 on premise system. I have the latest updates to my v18 and I have a new PC which I’m using to install v20 from a backup of v18. I had an issue with the first time migrating, which is resolved, then the migration stopped at the binding step. I tried this several other times after uninstalling, however, now the system says I have tried to many times in a 7 day period and I have to wait.

I have my working v18 system, but the license expires on 9/3/2024…so I only have a few days to migrate before it stops working. My v20 license is good for a year, so just need to get migrated. Does anyone know if my v18 can be extended a few days to allow for migration to complete?

Thank you!

 

[SteveITS]

If the license still works on 18 you can wait the 7 days for the LE cert since they have limits.

Not sure what you mean by extend…18u9a should be good through the end of the year.

 

[Scot Busby]

Thanks for the reply. What I mean by the 9/3/2024 date is that my v18 license expires on that date. When I renewed my license, it was for the v20 product, so the license would not apply to the v18. Therefore, I don’t have the luxury of waiting the 7 days to try again unless I can get the v18 license extended beyond 9/3/2024 on my system.

I hope that makes more sense!

 

[SteveITS]

Hmm. I don’t recall selecting a version on any of our clients’ licenses I renewed. Does the v18 server show the old date? Did you buy a new key, vs renew?

 

[Scot Busby]

Nope, I just selected renew my current license. It’s the same key even. I think it has to do with the end date of v18 and renewing the v18 license last that date.

Either way, am hoping someone at 3CX will be able to extend my license key for a week or so to allow me to try again. I know I can switch to hosted or go through some steps to release the license and FDQN and such, but not really want to do either of those if I don’t have to.

 

[SteveITS]

https://www.3cx.com/blog/releases/v18-update9a-beta/
"Version 18 is supported until the end of 2024"

Are you on something earlier than 18 update 9a (18.0.9.31)? 9a is required to activate and hence update the license.
https://www.3cx.com/blog/change-log/phone-system-change-log-v18/

 

[Scot Busby]

I am on the latest release - I update regularly, so this was done some time ago. But when I renewed my license, I went through the normal process, but when I refreshed the license in the system, it gives me a notification that I cannot (see attached). I have an email confirming the same key is valid for v20 until 9/2025.

 

[SteveITS]

That message is because 20 "upgraded" your key so it won't work on 18. (I agree the wording is confusing). Apparently your v20 got far enough to activate. If you search here for that error, posts here will basically say one has to stay on 20 and not downgrade, but you seem stuck. You can try https://www.3cx.com/contact-form/ but I do not know if they even have the ability to downgrade a key.

Let's Encrypt has the 7 day "penalty" for hitting the cert request limit, that's not 3CX. I wonder if there's a way to copy the cert from the old server to the new one? It would need the private key though.

 

[Scot Busby]

I have the old v18 PC still running and it’s going fine, until 9/3, but I will try the contact form. I was going to try to tag someone from 3CX on this thread, but don’t know who would be best.

Thank you

 

[NicholasP_3CX]

I have the old v18 PC still running and it’s going fine, until 9/3, but I will try the contact form. I was going to try to tag someone from 3CX on this thread, but don’t know who would be best.

Thank you

The contact form is the way to go. It will put you in touch with the relevant department.