Upgraded License to Enterprise Plus - Transcriptions not working

[daveataylor]

Is there a delay from when the license is upgrade from Enterprise to Enterprise Plus to get the 3cx cloud transcriptions working?

We're running on-premise and I've updated the license (refreshed) and also updated to the latest version V20 b8 1109.

I've gone to call recordings and then clicked on transcribe but it doesn't appear to work.
New calls also do not get transcribed

I'm not seeing anything in the event log

In the audit log I can see:-

Section = Recordings
Type of change = Transcribe
Item changed = 339909

I've allows HTTPS outbound from our on-premise 3cx box and I can see requests going out to the USA to AWS.

The integration settings are:-

3cx transcription service (cloud)
Language = English
Stereo mode is enabled.

Any ideas what's going on?

It did work prior to the Enterprise Plus license being released and Ai was in beta.

 

[Charles_3CX]

Regarding your question, I recommend opening the https port with no restrictions to the US only and allowing all location connections for testing.

 

[KyriacosS_3CX]

We're running on-premise and I've updated the license (refreshed) and also updated to the latest version V20 b8 1109.

In addition to @Charles_3CX advise - you might wish to do a full service restart at some point when the system is idle - just to make sure no older config is still at play.