Upgraded to 3CX Enterprise but skills routing not available

[[email protected]]

Hi I have upgraded from Pro to Enterprise so I could use skills based routing. My 3CX tells me I'm now Enterprise when I refreshed the licence but under Skills Based Routing it still says 'Polling stragey is only available in Enterprise Edition'

Any Ideas gratefully received. I don't feel I should be paying 3CX £75.00 to tell me the answer.
thank you!

 

[Evolute IT]

Where do you go for this "polling strategy is only available..." ?

You should set that in a call queue normally.

 

[Jean-ChristopheC_3CX]

Hello,
From the management consol go to Settings / Licence / Edit and press ok.
Do you have the same issue?

 

[[email protected]]

Thank you Jean! It worked.