Urgent: All Users Disconnected from Hosted 3CX System

simolo

Premier Customer
Joined
Oct 18, 2026
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We are experiencing a critical issue with our hosted 3CX system. All of our home-office agents are simultaneously receiving "Disconnected. Reconnecting..." errors and cannot access the web interface (e.g.,

Although the system status appears as "Active" (Aktiv) in our customer portal, the backend services or tunnel seem to be completely unresponsive for all use We are unable to log in to the admin account, and for this reason, we cannot restart it.
 

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