URGENT: Is there an issue with east.3cx.us?

[CR360 Infrastructure]

Hi,
This is quite urgent, is there a problem with east.3cx.us?
I cannot access our management console nor can anyone connect to it.
Normally I also receive an automated backup email but that has not come through today.

Its a google cloud year trial.

 

[TBWD]

Safari Browser is not supported!

 

[craigreilly]

Except Safari does work, atleast the logon process.
So, I do not think that is the issue.

 

[florink]

It is completely irrelevant to the browser. You need to either restart the instance or the services. Is it hosted by 3CX? Since the hostname resolves to an IP, I assume that your account hasn't expired. Also connection refused commonly indicates that the machine is listening.

 

[CR360 Infrastructure]

Hi All, yes safari does work and we have tried this on windows and Mac OS, Firefox and chrome. I think the VM has crashed possibly or at least a service has. The system is hosted by 3cx as part of the pbxexpress setup and our trial hasn't expired. It expires on 12th June. I do not have access to the 3cx vm portals (only 3cx of course do.)

 

[florink]

Then 3CX staff will be able to assist you/restart your machine. Let's see.

 

[CR360 Infrastructure]

But how to contact 3cx staff. I filled in a contact form. Nothing yet.

 

[JohnS_3CX]

Hi @CR360 Infrastructure we replied via PM, will close this thread