Urgent Licence not valid after upgrading 3cx to 12.5

[Randika]

Hi

We have just upgraded the 3cx system from version 12 to 12.5 and VAD is now giving us the following error

Licence could not be loaded From file
Error licence
licence 67 system 0

The file exist where it should be and It was working fine before the upgrade.

Company name - Fletchers solicitors

Thanks

 

[Randika]

Hi

We re-validate the licence key and it is accepting the licence now. However the VAD is not still working
properly. We have a call flow which calls a "web interaction" - because of the network port changes in v12.5 we have changed the web interaction to use a specific port:

'http://chatterbox/getRouting2.php'

was changed to

'http://chatterbox:81/getRouting2.php'

We changed the IIS to port 81 and tested before carrying out the upgrade and it was working. As soon as the web interaction is called, there is a "beep" and the call is disconnected.

Please help

Thanks

 

[VAD_Support]

Hi there!

In first place let me say that the VAD is not ready for 3CX v12.5 yet. We're working on the changes, it's almost ready, but the current version available will not let you deploy apps to a 3CX v12.5 in "direct mode". It will work if you create a "Deployment package", but you will not have the debugging feature available until we release the new version of the VAD.

In any case, this doesn't seem to be the issue, as this is only related to the deployment of the app to 3CX. Once the app is deployed, it should work. So, please follow the instructions in this link to start troubleshooting your app:
http://www.3cx.com/blog/docs/troubleshooting-vad-applications/

If you don't find the issue, post the 3CXIvrServer.log file so we check it out.

Kind regards.