Urgent, Need help, My 3CX ENT License suddenly disappeared in my customer portal

[UZZY]

Hello,

My customer had an issue with License renewal and i found a hot fix. the license did not update and it give error and prevent from update for hotfix released. i tried to re install the 3cx and now nothing seem to work and when i login to the customer portal, i cannot see the license key anymore on "my system" can i know what is going on? Its a call center and we are facing so much trouble as 3cx is totally down.

Thank You

@Vali_3CX

 

[Vali_3CX]

Hello,

My customer had an issue with License renewal and i found a hot fix. the license did not update and it give error and prevent from update for hotfix released. i tried to re install the 3cx and now nothing seem to work and when i login to the customer portal, i cannot see the license key anymore on "my system" can i know what is going on? Its a call center and we are facing so much trouble as 3cx is totally down.

Thank You

@Vali_3CX

I cannot help you on this, me I'm on mobile devices, so I will relay it to my coleague @Charles_3CX

 

[UZZY]

@Vali_3CX Thank You

 

[Charles_3CX]

Hi UZZY

When you say you released, what was released? As from what we can see there is no issue with the subscription.

But for licensing and portal access issues please send an email to [email protected], from where they can assist you.

Regarding the system itself this is a self hosted system installed on premise and using your FQDN I can access the management console log in page without issue.

What exactly are the issues you’re experiencing with making and receiving calls?

 

[UZZY]

Hi UZZY

When you say you released, what was released? As from what we can see there is no issue with the subscription.

But for licensing issues and portal access please send an email to [email protected], from where they can assist you.

Regarding the system itself this is a self hosted system installed on premise and using your FQDN I can access the management console log in page without issue.

What exactly are the issues you’re experiencing with making and receiving calls?

Hi Charles, Thanks for your response, All is good now, the complaint was for a customer ent license. i have move to vultr and restore a full back up. thank you very much

 

[Charles_3CX]

You are welcome. Glad it’s all working for you.